Highfield Group – Returns and Refund Policy
At Highfield Group, we want you to be completely satisfied with your purchase. If you change your mind or receive a faulty item, our return policy below outlines exactly how we can help.
1. Return Window
– Change of Mind: You have 21 days from the date you receive your item to notify us that you wish to return it for a refund or exchange.
– Faulty or Damaged Goods: If your item arrives damaged or develops a fault, please contact us immediately at sales@highfield-group.co.uk or call 01257 754071 so our sales office can resolve the query for you.
2. Condition of Items
To be eligible for a full refund under a change of mind, your item must be:
– Unused and in the same condition that you received it.
– In its original packaging, if applicable.
3. Return Shipping Costs
– Change of Mind: The customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.
– Faulty or Damaged Items: Highfield will cover the cost of return shipping if the item is proven to be faulty or damaged upon arrival.
4. Restocking Fees
There is no restocking fee for returned items.
5. How to Initiate a Return
– Contact our sales office at sales@highfield-group.co.uk or call 01257 754071 with your order number to notify us of your return.
– Due to the nature of our products, we will organise a suitable time and date for collection of your return.
6. Refunds and Processing
Once your return is received and inspected, we will notify you that we have received your item.
– Approved refunds will be processed automatically back to your original method of payment.
– Please allow 10 business days for the refund to appear in your account.